Terms and conditions

TERMS OF USE
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Refrigerantgas eu reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Refrigerantgas eu believes that customer conduct violates applicable law or is harmful to the interests of Refrigerantgas eu.

ORDERING PROCESS
You can place an order at our web shop by choosing the product . You can add several products to your basket and adjust the quantity before proceeding to payment. Should a product be temporarily unavailable, we will display this information on the website and you will not be able to order the product. To accomplish your order you will be asked to enter your personal data and. There is no necessary to set up an account, but if you can create an account you can follow the progress of your order on our website.
After you have placed your order we will send you a preliminary confirmation via email and normally process your order within 3 business days. Once your order has been shipped we will send you the final confirmation and tracking information for your order via email. You can review your order and download your invoice from the "Order history" section of your customer account by clicking "My account" on our shop. If you have a guest account, you can follow your order via the "Guest Tracking" section on our shop

PAYMENTS / VAT / BUYING
Being our company an intra-Community operator, prices, orders, quotes and payments are processed without any VAT.
About bankwire payments, we need to verify the payment into our bank account before shipping the goods (it takes about 2 working days since the payment has been made).

We accept PyPal Pyments to

SHIPPING
Delivery costs are shown after ADD TO CART key press and recalculated by adding new product to cart.
All shipments are sent by DPD e.t.c. from our warehouse.
The estimated delivery time is 3-7 business days to EU-countries.
Please take care of your order and check your shipping status daily using the tracking number that you received. In case of delivery problems the package will be rejected to sender within 5 days. Then, you will be charged of double shipping fees if you want a new shipping.

Some remote locations (such as Corse, Greek Islands, British Islands, high mountain villages etc. ) require high shipping costs that our website is not able to calculate automatically. In this case our company reserves the right to request an extra shipping fee and to refund completely the order if the customer refuses to pay it.

MERCHANDISE RETURN
Customers can return the goods for refund (or change) within 10 days from delivery. We can refund the goods value once we verified that the goods are returned in well condition, not used and with the seals intact. In this case, the customer have to send the goods back with its own carrier and pay for it. All items are subject to a 12 months CE warranty. Warranty is subject to our laboratory (or our supplier laboratory) audit which determines the nature of the failure.

PRIVACY
All personal informations registered during checkout process (or received by e-mail) are stored in full compliance with current regulations for privacy.
Customers e-mail will never be entered into databases or third-party advertisers.
Credit/debit cards data used for payments are NOT stored into our servers. They are managed directly and exclusively by the secure servers of the bank circuits used during the transaction.